Support
We're here to help. Most questions are answered in the app under Profile → How to use Oravio.
Email support
For account issues, billing questions, or anything not answered here, email us and we'll get back to you within one business day.
Email hello@oravio.meCommon questions
How do I invite someone to my care circle?
Open Profile → tap "+ Invite" in the Care circle section → enter their email address → choose their role → tap Send invite. They'll sign up (or sign in) with that same email address, then accept the invitation from Profile → Invitations.
I was invited but don't see the invitation in the app.
Make sure you signed in with the exact email address the invitation was sent to. Open Profile → Invitations to see pending invites. If you still don't see it, ask the person who invited you to confirm the email they used.
How do I add a medication by scanning?
On the Home screen tap "Scan". You can scan the barcode on an OTC box, or take a photo of a prescription label — AI will read the details into the form. Always double-check the name, dosage, and instructions against the actual bottle before saving.
Can I be in more than one care circle?
Yes. If you've been invited to multiple circles you'll see all of them. Switch between circles on the Profile screen — tap the care recipient card and choose Switch circle.
How do I cancel my Oravio Pro subscription?
Oravio Pro is billed through the app store you subscribed on. iPhone: open the Settings app → tap your Apple ID → Subscriptions → Oravio → Cancel Subscription. Android: open the Google Play app → tap your profile picture → Payments & subscriptions → Subscriptions → Oravio → Cancel subscription. Either way you'll keep Pro access until the end of the current billing period.
How do I delete my account?
Open Profile → scroll to the bottom → tap Delete account → confirm twice. This permanently deletes your account and personal data. Care circles you share with other members stay active for them. Circles where you are the only member are also deleted. Full details, including how to request deletion by email, are on our account deletion page.
Is Oravio HIPAA compliant?
Oravio is a family coordination tool, not a covered healthcare entity, and does not enter into Business Associate Agreements. Please do not use Oravio as a system of record for clinical care. See our Privacy Policy for details on how we handle your data.
My data isn't showing up — what should I do?
Make sure you're signed in to the correct account and are viewing the right care circle. Pull down to refresh on any screen. If the problem persists, sign out and sign back in. Still having trouble? Email us at hello@oravio.me and include your account email address.