Terms of Service

Last updated: September 24, 2026

These Terms of Service ("Terms") govern your use of the Oravio mobile application and website (collectively, the "Service") provided by Midpoint Software Group, a brand of Emporia Delivery Express Corp. (together, "Midpoint Software Group," "we," "us," or "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who can use Oravio

You must be at least 18 years old to create an account. By using the Service you represent that you meet this requirement. Oravio is intended for use by adults coordinating care for family members or others — not for clinical or professional healthcare delivery.

2. Your account

You are responsible for maintaining the security of your account and password. You are responsible for all activity that occurs under your account. Notify us immediately at hello@oravio.me if you suspect unauthorized access. We reserve the right to terminate accounts that violate these Terms.

3. Care circles

Oravio allows you to create and join care circles — private groups that share caregiving information for one person. By inviting someone to a circle, you represent that you have their consent to share information about the care recipient with them. You are responsible for who you invite and what information you share within your circle.

4. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Upload content that is false, misleading, defamatory, or violates another person's privacy
• Attempt to gain unauthorized access to any part of the Service or another user's account
• Use the Service to store or transmit malicious code
• Reverse engineer, decompile, or disassemble the Service
• Resell or commercially exploit the Service without our written permission

5. Health information

Oravio is a caregiving coordination tool, not a medical device. The Service does not provide medical advice, diagnoses, or treatment recommendations. Information you enter — medications, vitals, conditions, and observations — is stored and displayed back to your care circle. Always consult a qualified healthcare professional for medical decisions. Do not use Oravio in place of professional medical care or in emergency situations — call 911 or your local emergency number instead.

6. Subscriptions and billing

Oravio offers a free tier and an optional Oravio Pro subscription available as a monthly ($5.99/month) or annual ($49.99/year) plan. Subscriptions are billed through the app store you subscribed from — your Apple ID on iPhone and iPad, or your Google Play account on Android — and are governed by that store's payment terms. Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period. To cancel on iPhone or iPad, go to your Apple ID Account Settings → Subscriptions. To cancel on Android, open the Google Play Store app and go to Profile → Payments & subscriptions → Subscriptions. We do not issue refunds for partial subscription periods except as required by applicable law.

7. Your content

You retain ownership of the content you enter into Oravio. By using the Service, you grant us a limited license to store, display, and transmit your content solely to provide the Service to you and your care circle. We do not sell your content or use it for advertising. See our Privacy Policy for details.

8. Termination

You may delete your account at any time from Profile → Delete account. We may suspend or terminate your access to the Service if you violate these Terms, with or without notice. Upon termination, your right to use the Service ceases immediately. Care circles you share with others remain active for the remaining members.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that defects will be corrected.

10. Limitation of liability

To the maximum extent permitted by applicable law, Midpoint Software Group and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the twelve months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Midpoint Software Group from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of another person.

12. Governing law and disputes

These Terms are governed by the laws of the State of North Carolina, United States, without regard to its conflict of law principles. Any dispute arising from these Terms or the Service shall be resolved in the state or federal courts located in North Carolina, and you consent to personal jurisdiction in those courts.

13. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above. Your continued use of the Service after a change constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, stop using the Service and delete your account.

14. Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Midpoint Software Group regarding the Service and supersede all prior agreements.